FAQ

Frequently Asked Questions

What is Call In Urgent Care?

Call In Urgent Care is a service that allows new and existing patients to see one of our providers from a computer. The visit is fast and secure, and can be used to treat many common ailments. Any prescriptions are sent to your local pharmacy, and you’ll have access to your visit summary inside the Call In Urgent Care Patient Portal.

How much does it cost?

The cost of a Call In Urgent Care visit is just $49! No insurance is filed for this visit, however, your visit may be a qualified expense for FSA, HSA and HRA accounts. Consult your employer or health plan advisor to verify possible HSA, HRA or FSA account reimbursement.

What are some of the common conditions Call In Urgent Care treats?

Providers on Call In Urgent Care can help diagnose and treat common conditions listed below. If the provider thinks you need ancillary care for your condition, he or she will refer you to the nearest location or appropriate specialist. Acne, Allergies, Bronchitis, Cold, Cough, Flu, Pink Eye, Minor Abrasions, Runny Nose,Sinus Pain or Pressure, Skin Rashes, Sore Throat, Sunburn, Swimmer’s Ear, Urinary Tract Infections, Upper Respiratory Infections, Yeast Infection.

Who can use Call In Urgent Care?

Anyone over the age of 18 who is currently present in the state of Ohio can use the Call In Urgent Care service. Parents and guardians can also initiate a visit for a child in their charge. In fact, families can setup multiple patients under a single account.

How are prescriptions sent to the pharmacy?

If the provider prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Can I use this service for an emergency?

Call In Urgent Care is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency. For all emergency situations please call 9-1-1.

What are my payment options?

Call In Urgent Care currently accepts all major credit cards including Visa, MasterCard, American Express and Discover Card, as well as most HSA cards.